Shipping, Pickup & Delivery Policy — Sugoi Flower Farm

Last updated: July 11, 2026

Local farm — pickup and local delivery only

Sugoi Flower Farm is a small specialty cut-flower farm in Tacoma, WA. Because fresh flowers are delicate and perishable, we do not ship orders by mail or courier. All orders are fulfilled by free local pickup or local delivery within the Tacoma area.

Free pickup in Central Tacoma

Pickup is always free. When you choose pickup at checkout, your exact pickup address and available pickup window are included in your order confirmation. Please bring your order confirmation with you.

If you can't make your pickup window, contact us at sugoiflowerfarm@gmail.com as early as possible and we'll do our best to arrange another time.

Local delivery — $5 flat per delivery

We offer local delivery within the Tacoma area for a flat $5 fee per delivery. This fee applies to each delivery trip regardless of order size.

For Weekly CSA subscriptions, the $5 delivery fee applies to each weekly delivery (one trip per week).

Delivery is limited to our local Tacoma service area. If you're unsure whether your address is within our delivery range, reach out at sugoiflowerfarm@gmail.com before ordering and we'll confirm.

Delivery timing

We deliver on our scheduled harvest and delivery days so your flowers arrive as fresh as possible. Your delivery day and any timing details are shared in your order confirmation. All delivery times are estimates and are not guaranteed; we are not responsible for delays caused by weather or other circumstances outside our control.

Someone does not need to be home to receive a delivery. If you have specific placement instructions (for example, a shaded spot out of direct sun), please add them at checkout or email us. Once flowers are delivered to the address provided, responsibility for them passes to you, so please plan to get them into water promptly.

Inspect your flowers on arrival

Please check your flowers as soon as you receive them. If anything isn't right — damaged stems, the wrong item, or a genuine quality issue — contact us within 24 hours at sugoiflowerfarm@gmail.com with your order number and a photo, and we'll make it right. See our Refund Policy for full details.

Questions

We're happy to help with anything about pickup or delivery. Reach us anytime at sugoiflowerfarm@gmail.com.